Operations
Reputation management
Fair review requests and calm, consistent responses, never fake reviews.
The problem this solves
Reviews are asked for inconsistently, responses are rushed or emotional, and a handful of loud voices ends up telling the whole story.
Who it suits
This matters when:
- you get reviews but rarely respond
- you ask for reviews only when you remember
- you want a fair, consistent process, not just more stars
- feedback should be captured privately before it becomes public
Typical deliverables
- a fair review request flow after service is complete
- private feedback capture where appropriate
- guidelines and templates for responding
- monitoring across the profiles you choose
- a simple process for escalating serious issues
Not included by default
- removal of genuine negative reviews (we cannot and will not)
- purchased or incentivised reviews
- requesting public reviews only from satisfied customers
- legal or crisis communications advice
How we work
- 01
Ask fairly
Every customer is invited to give feedback at the same point in the process, not just the ones you expect to be happy.
- 02
Make space for private feedback
Where appropriate, customers can raise issues privately first, giving you a chance to put things right.
- 03
Respond with care
We provide templates and guidelines so responses stay factual, calm and consistent.
- 04
Watch the themes
We summarise recurring themes from feedback, including the uncomfortable ones.
What we need from you
- access to the review profiles you want managed
- the touchpoints that mark 'service complete'
- a person who owns responses
- your policy on privacy and customer consent
What we will not do
We do not offer fake reviews, review gating that hides genuine criticism, or removal of legitimate negative reviews. Those practices mislead customers and can breach platform rules.
- no fake or incentivised reviews
- no selective review gating
Frequently asked questions
Can you remove a bad review?
We cannot remove genuine reviews, and we do not try. We can help you respond well and respect the platform's legitimate reporting process for reviews that break its rules.
Should we only ask happy customers?
No. Asking only satisfied customers for public reviews is misleading. We invite everyone to give feedback.
Which platforms?
The profiles relevant to your business are agreed in the scope. We only claim support for platforms we actually configure.
Related services
Operations
GoHighLevel & automation
CRM setup, pipelines and follow-up that make sure leads are not lost.
Presence
Social media management
A steady, on-brand presence you do not have to remember to run.
Custom & AI
Custom apps & AI solutions
Focused tools and portals when a spreadsheet or plugin has stopped being enough.
Build a fair reputation process
Tell us which platforms matter and how you currently ask for feedback.